CELPIP Writing Task 1: 10 Sample Emails

Subject: Urgent: Heating System Failure in Unit 4B

Dear Mr. Chen,

I am writing to bring to your urgent attention a heating failure in my apartment (Unit 4B) that has persisted for the past three days. The heating system stopped functioning completely on Monday evening and has not operated since.

This situation has significantly disrupted my household. With overnight temperatures dropping below -12°C, my young daughter and I have been unable to sleep comfortably and have had to rely on electric space heaters, resulting in considerably higher hydro costs. My daughter has since developed a cold.

I would respectfully request that a licensed technician inspect and repair the heating system no later than tomorrow, Thursday, December 14. If same-day repair is not feasible, I would appreciate the provision of temporary heating equipment at no cost to our unit until the issue is resolved.

I look forward to your prompt response and appreciate your immediate attention to this matter.

Regards, Sarah Thompson

Subject: Request for Temporary Schedule Adjustment — Two Weeks

Dear Ms. Rodriguez,

I hope this message finds you well. I am writing to request a temporary adjustment to my work schedule for the two-week period beginning Monday, January 8. My mother is recovering from surgery and requires assistance at home during daytime hours.

I would like to propose shifting my hours from the standard 9:00 AM–5:00 PM to 6:00 AM–2:00 PM for this period. This revised schedule would allow me to fulfil my morning responsibilities before attending to my family obligations in the afternoon.

I understand this arrangement may require some coordination, and I am fully prepared to address any resulting gaps. I will complete any pending reports in the evenings and am happy to arrange coverage with a colleague for any afternoon meetings I would otherwise miss.

Thank you for your understanding. I would welcome a brief conversation at your convenience to discuss this further.

Best regards, James Osei

Subject: Apology for Delayed Submission — Q3 Analysis Report

Dear Mr. Park,

I am writing to sincerely apologize for failing to submit the Q3 Analysis Report by the agreed deadline of Friday, November 10. The delay occurred due to a miscommunication regarding the data source — I received confirmation of the updated figures on Thursday afternoon, which left insufficient time to revise the report before the submission window closed.

I fully understand that this delay had a direct impact on the team's presentation preparation and I take complete responsibility for not escalating the data issue earlier when I first identified it on Wednesday.

To ensure this does not recur, I have implemented a personal project tracking system that includes a 48-hour alert for all deliverables. I will also proactively communicate any data-related blockers as soon as they arise, rather than attempting to resolve them independently. The completed report will be submitted by end of day today.

Sincerely, Amelia Nakamura

Subject: Membership Inquiry — Riverside Community Centre

To Whom It May Concern,

I am writing to inquire about membership opportunities at the Riverside Community Centre. My family and I recently relocated to the neighbourhood and are interested in becoming members.

Could you please provide information regarding the available membership categories — for example, individual, family, or senior memberships — along with the associated fees and any current promotions? I would also appreciate details about the facilities and programs offered, particularly any fitness classes, swimming pool access, and children's programs that may be available.

Additionally, I would like to know the process for registering as a new member. Specifically, I would like to understand whether registration must be completed in person or whether it can be done online, and what documentation, if any, is required.

Thank you for your time. I look forward to receiving your response.

Sincerely, David Mensah

Subject: Follow-Up: Marketing Coordinator Interview — November 15

Dear Ms. Williams,

Thank you for taking the time to meet with me on Tuesday, November 15 to discuss the Marketing Coordinator position at Clearpath Communications. I genuinely appreciated the opportunity to learn more about the role and the team's current priorities.

Our conversation confirmed my strong interest in joining Clearpath. I am particularly excited about the opportunity to contribute to the digital content strategy initiatives you described, and I believe my background in data-driven campaign management aligns well with the goals your team is working toward.

I understand that you are reviewing multiple candidates, and I wanted to kindly inquire whether you have an anticipated timeline for the hiring decision. Please do not hesitate to contact me if you require any additional information to support your decision.

Kind regards, Priya Sharma

Subject: Incorrect Item Received — Order #CA-884721

Dear Customer Service Team,

I am writing to report a fulfilment error with my recent order (#CA-884721, placed on December 2). I ordered a 12-inch stainless steel chef's knife from the Harvest Pro collection; however, the package I received contained a 6-inch paring knife of a different brand entirely.

This error has caused considerable inconvenience, as the knife was intended as a gift for an event this weekend. I am now required to seek an alternative gift on short notice, which involves additional time and expense on my part.

I would appreciate it if you could arrange for the correct item to be delivered via expedited shipping within two business days, along with a prepaid return label for the incorrect item. Should the correct product be unavailable, I would request a full refund to my original payment method.

Regards, Thomas Beaumont

Subject: Noise from Unit 6A — A Friendly Request

Dear Neighbour,

I hope this message finds you well. I am writing as a resident of Unit 6B to mention something that has been affecting me recently. Over the past two weeks, I have noticed loud music and occasional shouting coming from your apartment between 11:00 PM and 1:00 AM on weekday evenings.

I completely understand that everyone has the right to enjoy their home, and I apologize if this note comes as a surprise. However, the late-night noise has significantly disrupted my sleep, and as I work early morning shifts, I have found it increasingly difficult to function at work during the day.

Would you be willing to keep the volume to a quieter level after 10:00 PM on weekdays? I would be happy to discuss a solution that works for both of us. I truly appreciate your understanding and cooperation.

Warm regards, Maria Santos

Subject: Rescheduled: Project Kickoff Meeting — Please Confirm Availability

Dear Team,

I am writing to inform you that the Project Kickoff Meeting originally scheduled for this Thursday at 2:00 PM will need to be rescheduled. The venue has unfortunately become unavailable due to a building maintenance issue that was identified this morning, and we have been unable to secure an alternative room for Thursday afternoon.

I would like to propose two alternative times for your consideration: Tuesday, December 19 at 10:00 AM, or Wednesday, December 20 at 3:00 PM. Both slots are available in the main boardroom and would allow us to proceed with the full agenda as planned.

Could each of you please reply to this email by end of day tomorrow with your availability for these dates? I will confirm the new meeting time once I have heard from everyone. I apologize for any inconvenience this change may cause.

Best regards, Chris Patel

Subject: Inquiry Regarding Parental Leave Policy

Dear HR Department,

I am writing to inquire about the company's parental leave policy. My partner and I are expecting our first child in April 2025, and I would like to understand the full scope of the support available to me as an employee.

Specifically, I would appreciate information on the following: the duration of paid and unpaid parental leave I am entitled to, the process for applying and the required notice period, whether there is a top-up arrangement to supplement government employment insurance benefits, and whether flexible return-to-work options — such as a phased return schedule — are available.

If the policy details are documented in an employee handbook or HR portal, I would be grateful if you could direct me to the relevant section. Alternatively, I would welcome a brief meeting at your convenience to discuss this in person.

Thank you for your assistance. Sincerely, Fatima Al-Hassan

Subject: Volunteering for the Westdale Neighbourhood Cleanup

Dear Event Organizer,

I am writing to express my interest in volunteering for the upcoming Westdale Neighbourhood Cleanup on Saturday, April 6. I have been a resident of the neighbourhood for three years and am genuinely committed to helping maintain our community spaces.

Could you please provide details regarding the schedule for the day, specifically the start and end times, the designated meeting location, and whether volunteers are expected to bring their own supplies such as gloves or garbage bags, or if these will be provided?

In terms of what I can contribute, I have a pickup truck available and would be happy to assist with transporting collected waste to the disposal site. I also have experience organizing volunteer groups from a previous role with a community association and would be glad to assist with coordination if additional support is needed.

Looking forward to hearing from you. Warm regards, Kevin Tremblay